Refund policy

ONLYSHY — RETURN, REFUND & REPLACEMENT POLICY

At OnlyShy, your satisfaction comes first. We ensure safe packaging, fresh stock, and reliable delivery — but if something goes wrong, our support team is here to help.

1. Eligibility for Return / Replacement

We accept return or replacement requests only if:

  • You receive a damaged, defective, leaked, or incorrect product

  • The product is unused, unopened, and in its original packaging

To be eligible:

  • You must raise the request within 48 hours of delivery

  • You must share clear photos/video of the product and the outer packaging

Note: We do not accept returns for opened, used, or partially used products due to hygiene and safety reasons.

2. Non-Returnable Items

The following are not eligible for return or refund:

  • Used or opened products

  • Items without original packaging

  • Free gifts or promotional items

  • Products purchased during flash sales or special offers (unless damaged/incorrect)

3. Damaged, Defective, or Wrong Product Received

If you receive:

  • A damaged item

  • A leaking bottle

  • A wrong product

  • An incomplete order

Please contact us within 48 hours at:
Email: hi@onlyshycosmetics.com
Phone: +91 99879 34601

We will arrange:

  • A free replacement, or

  • A full refund (if the product is not in stock)

4. Refund Process

If your case qualifies for a refund:

  • Refund will be processed to your original payment method (UPI/Card/Net-Banking).

  • Refund is initiated within 48–72 hours once approved.

  • Your bank may take an additional 3–7 working days to reflect the amount.

COD refunds will be issued via bank transfer or UPI.

5. Replacement Process

Replacements are approved if:

  • You received a damaged/incorrect product

  • The issue is verified through shared images/videos

Once approved:

  • A replacement will be shipped within 48 working hours

  • Delivery timeline will follow standard shipping duration

6. Order Cancellation

You can cancel your order before it is shipped by contacting customer care.
Once shipped, orders cannot be cancelled.

If OnlyShy cancels the order due to:

  • Pin code unserviceability

  • Stock issues

  • Payment failure

  • Security concerns

Prepaid customers will be refunded within 48 hours.

7. Wrong Address / Missed Delivery

Returns or refunds are not eligible if:

  • Incorrect address or pin code was entered by the customer

  • Customer was unavailable for all delivery attempts

  • Customer refused delivery for reasons other than product damage

In such cases, the shipping fee is non-refundable.

8. Exchange Policy

OnlyShy does not offer exchanges (e.g., swapping one product for another).
Exchanges are only possible in cases of damaged or incorrect products.

9. International Orders

For international orders:

  • Returns or replacements are not available unless the product is damaged or incorrect

  • Refunds depend on courier partner clearance and may take longer
    For assistance, contact: hi@onlyshycosmetics.com

10. Contact Us

For all return, refund, or replacement queries:
Email: hi@onlyshycosmetics.com
Phone: +91 99879 34601

Our team is available Monday–Friday between 10am - 5:30pm to assist you.